Shipping & Returns Policy
Build Your Own Buckets, Signature Buckets and Refill pouches typically ship in 3-5 business days.
Business days are Monday through Friday and exclude major holidays. During periods of unusually high order volume, severe weather, or other circumstances outside our control, processing may take longer.
Shipping Rates
Economy USPS shipping is free on all orders to the lower 48 States! Please Contact Us if you need other shipping arrangements.
Tracking Your Order
Once your order has shipped, we'll send tracking information to the email address provided at checkout.
Please allow some time for the carrier to activate the tracking number after your shipping confirmation is sent.
Please Check Your Shipping Address
Please review your shipping address carefully before submitting your order.
If you notice an error after placing an order, contact us as quickly as possible. We'll do our best to correct the address before the order ships, but we can't guarantee changes once an order has entered fulfillment or been transferred to the carrier.
Additional shipping charges resulting from an incorrect or incomplete address provided at checkout may be the responsibility of the customer.
Returns
We want you to feel confident about the food you're choosing for your household.
Unopened and unused products purchased directly from Simply Food Storage may be returned within 30 days of delivery.
This includes eligible Build Your Own Buckets, Signature Buckets, and Refill pouch orders as long as the food packaging remains unopened, unused, and in its original condition.
Return Requirements
To be eligible for a return:
- Contact Simply Food Storage within 30 days of delivery.
- Products must be unopened and unused.
- Individual food pouches and their seals must remain intact.
- Products must be returned in their original condition.
- Proof of purchase or your Simply Food Storage order number may be required.
Please Contact Us to receive return authorization and instructions.
Build Your Own Bucket Returns
Custom Build Your Own Bucket orders may still be returned within the 30-day return period provided that all food pouches remain unopened, unused, and in resalable condition.
Return Shipping
Unless the return is the result of an error by Simply Food Storage or an item arrived damaged or defective, customers are responsible for return shipping costs. Original shipping charges, if any, are not refundable.
Damaged, Defective, Missing, or Incorrect Items
If something isn't right with your delivery, please contact us as soon as possible.
If your order arrives with a damaged or defective product, an item is missing, or we sent you something different from what you ordered, we'll work with you to make it right.
Please include:
- Your order number
- A brief description of the problem
- Photos of the product
- Photos of the shipping packaging when damage is involved
For approved claims involving damaged, defective, missing, or incorrect products, Simply Food Storage will arrange an appropriate replacement or refund at no additional shipping cost to you.
Please don't discard damaged products or packaging until we've had an opportunity to review the issue.
Refunds
Once your return has been received and inspected, we'll notify you of the status of your refund.
Approved refunds will be issued to the original method of payment.
After a refund is issued, your bank or credit card provider may require additional processing time before the credit appears on your account.
Cancellations and Order Changes
Need to change or cancel an order? Contact us as quickly as possible. If the order has already shipped, it will be handled according to the return policy above.
Purchases Made Somewhere Else
This return policy applies to purchases made directly through SimplyFoodStorage.com.
Products purchased through another retailer or marketplace are subject to that seller's return and refund policies.
Questions?
Have a question about shipping, a return, or something that arrived in your order?
Use our Contact Us page and select the subject that best matches your question. We'll be happy to help.